BPO Workforce Analytics System
An operational workforce analytics system for headcount accuracy, capacity planning, and service-level decision support.
Accuracy
97%-103%
Headcount accuracy range
Efficiency
10%-15%
Capacity planning improvement
Domain
BPO workforce
Headcount, attendance, compliance, and performance KPIs
Executive Question
How can staffing decisions rely on consistent headcount, attendance, compliance, and performance metrics?
Solution Architecture
SQL Server sources and Excel inputs are modeled into Power BI measures and dashboards covering workforce headcount, attendance, compliance, and performance monitoring.
Measured Outcome
The system maintained 97%-103% headcount accuracy and contributed to a 10%-15% improvement in staffing efficiency.
Role & Delivery
Data modeling, SQL Server pipeline design, Power BI dashboard delivery, and workforce KPI validation.